This petition was submitted during the 2010-2015 parliament
Petition Provide a Working NHS Complaints system please.
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Possible solution to ineffective NHS Complaints service:
1.All complaints on avoidable deaths, across all services , must be ‘truly’ independently investigated by an non NHS source!
2. A legal Duty of Candour will be included
3.Funding would come from a ‘complaints pool’ funded by all Trusts.
4 Trusts who failed to resolve the complaint at local level aka “local resolution” must pay substantially more into the pool.
5 £34m that the PHSO service currently costs the tax payer annually, may not be needed as the PHSO service only investigates less than 1.5% of complaints, has never investigated a reconsidered complaint.
6. All investigation reports must be aligned to National Service Framework, local and national policy and NICE guidance.
This petition is closed This petition ran for 12 months
20 signatures
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