{"links":{"self":"https://preview.epetitions.website/archived/petitions/25608.json"},"data":{"type":"archived-petition","id":25608,"parliament":{"period":"2010-2015","government":"Conservative – Liberal Democrat coalition","dissolution_at":"2015-03-30T23:59:59.000+01:00","response_threshold":10000,"debate_threshold":100000},"attributes":{"action":"Force the DWP  to stop using inefficient telephone call centres","background":null,"additional_details":"Phoning up the DWP   is an expensive waste of time.\r\n\r\nPlease carry out a survey or Audit of how beneficial to service users  they believe the DWP  telephone numbers system really is.\r\n\r\nReward DWP staff  who help customers,   But at the same time   punish  staff who just  pass people  on to yet another  unhelpful phone number.\r\n\r\nTell staff in the DWP  to shape up or ship out","committee_note":null,"state":"closed","signature_count":4,"created_at":"2011-12-12T14:03:57.000Z","updated_at":"2020-02-16T19:27:43.517Z","rejected_at":null,"opened_at":"2011-12-12T14:09:55.000Z","closed_at":"2012-12-12T14:09:55.000Z","moderation_threshold_reached_at":"2011-12-12T14:03:57.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_at":null,"scheduled_debate_date":null,"debate_outcome_at":null,"rejection":null,"government_response":null,"debate":null,"departments":[],"topics":[],"signatures_by_country":[],"signatures_by_constituency":[],"signatures_by_region":[],"other_parliamentary_business":[]}}}