{"links":{"self":"https://preview.epetitions.website/archived/petitions/58991.json"},"data":{"type":"archived-petition","id":58991,"parliament":{"period":"2010-2015","government":"Conservative – Liberal Democrat coalition","dissolution_at":"2015-03-30T23:59:59.000+01:00","response_threshold":10000,"debate_threshold":100000},"attributes":{"action":"Improve standards at DVLA; make them answerable for maladministration, rather than the public. A functional contact point for public.","background":null,"additional_details":"Improve Service at DVLA to a standard expected of a government office.  To make DVLA answerable for their actions and maladministration, and unable to hide their errors using fines.\r\n\r\nFor the Gov to set out a minimum service guarantee. Set time limit for V5C processing and stop duplicated V5C's being used to fine public unable to TAX/SORN without V5C.  Alternatively offer a v5c-free form of doing so.\r\n\r\nCustomer service guarantee - to allow the public to gain advice on issues politely, not a postal service that is not responded to, or abuse from DVLA staff.\r\n","committee_note":null,"state":"closed","signature_count":4,"created_at":"2014-01-08T12:09:46.000Z","updated_at":"2020-02-16T19:29:37.780Z","rejected_at":null,"opened_at":"2014-01-09T08:43:25.000Z","closed_at":"2014-07-09T07:43:25.000Z","moderation_threshold_reached_at":"2014-01-08T12:09:46.000Z","response_threshold_reached_at":null,"government_response_at":null,"debate_threshold_reached_at":null,"debate_scheduled_at":null,"scheduled_debate_date":null,"debate_outcome_at":null,"rejection":null,"government_response":null,"debate":null,"departments":[],"topics":[],"signatures_by_country":[],"signatures_by_constituency":[],"signatures_by_region":[],"other_parliamentary_business":[]}}}