Important:
This petition was submitted during the 2010-2015 parliament
Petition Telephone response for customer services
More details
A minimum standard for telephone response times and protocols should be set for all government departments. Maximum waiting times, announcement that includes current waiting time and position in queue, alternative email complaints procedures (or 0800 / callback) if telephone waiting time targets are continually missed.
This petition closed early because of a General Election
3 signatures
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10,000 signatures required to get a government response